About Us
At SGS AGRO IMPEX , we are committed to delivering products that meet the agreed quality specifications. Please read this policy carefully before placing an order.
1. Nature of Our Products
We deal in perishable agricultural and food products. Due to the nature of these goods, **returns are generally not accepted** once a shipment has been dispatched and cleared customs.
2. Quality Disputes
If you receive a shipment that does not match the agreed product specifications or quality standards, you must:
1. Notify us in writing at **support@sgsexports.com** within **7 days** of receiving the goods.
2. Provide photographic evidence and/or a third-party inspection report.
3. Retain the goods in their original condition pending our review.
We will assess all claims on a case-by-case basis and may offer one of the following resolutions:
– Partial or full credit toward a future order
– Replacement shipment (subject to availability and mutual agreement)
– Partial refund, where applicable
3. Refund Processing
– Approved refunds will be processed within **14 business days** via the original payment method or bank transfer.
– Refunds do not cover shipping, insurance, or customs costs incurred by the buyer.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
4. Cancellations
– Orders may be cancelled **before production begins** with full refund of any advance paid. – Once production or packaging has commenced, cancellations will incur a fee of up to **30% of the order value** to cover material and labour costs.
5. Need help?
Contact us at support@sgsexports.com for questions related to refunds and returns.
We aim to resolve all disputes fairly and promptly. Our goal is to have a long-term partnership with every buyer.
Contact
**SGS AGRO IMPEX**
Email: support@sgsexports.com
Website: sgsexports.com